Oby Vision Warranty Policy
At Oby Vision, we are committed to delivering products that meet the highest standards of quality and performance. Every product purchased from us includes a standard 1-year warranty, unless otherwise specified on the product page.
What the Warranty Covers
Our warranty protects you against:
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Defects in materials
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Defects in workmanship
Coverage duration: 1 year from the applicable warranty start date
The warranty does not cover:
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Normal wear and tear
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Accidental or intentional damage
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Damage resulting from improper, incorrect, or unsafe use
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Cosmetic damage that does not affect functionality
How to Submit a Warranty Claim
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Contact Customer Support
Reach out to our support team and request a warranty claim. Please include your order number and a clear description of the issue. -
Follow Return Instructions
Our team will provide detailed steps on how to return your product for inspection. -
Prepare the Product
Securely package the item with its original box, accessories, and documentation whenever possible. -
Ship the Product
Return the product using any carrier of your choice. -
Inspection & Processing
Once received, our technicians will inspect the product to determine if it falls under warranty coverage. -
Outcome
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If approved, we will repair or replace the product at no additional cost.
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If not covered, we will send you a repair or replacement quote before proceeding.
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Warranty Exclusions
The warranty does not apply if:
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The product has been modified, altered, or tampered with
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The serial number or identifying labels have been removed
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The original packaging, accessories, or documentation are missing (may affect claim eligibility)
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Damage is caused by misuse, neglect, or unauthorized repairs